While one of our targets is non-profits, we are not talking about the national headquarters, but small offices in Iowa, throughout the state, parts of which did not have dial up until recently. Or small non-profits whose office is someone's living room. We also provide our data for the benefit of state and county agencies, some of which do not have internet access at all and call us for information, or have dial up that shares the voice and/or fax. And some people, even with dial up, are having to make a long-distance call. Maybe Iowa is unique in this way, but I had suspected not. My thought is, the points still stand. I only wanted to add the caveat that it isn't just the appearance and content, but how they're delivered, that can impact a site's usability. My experience has been that focus groups and such tend to be in a conference room with broadband and a superfast computer, not at home dialing in through the old 486 at 22.8, even though that may be how they access the site when it's up.