On Wednesday, I went to a Convio workshop on "Creating Your Blueprint for Online Success."  Naturally the emphasis was on using constituent relationship management (also known as customer relationship management or CRM) applications; that's Convio's sweet spot. 

I found myself visualizing some sort of workshop in which proponents of CivicCRM and Convio (and perhaps several other purveyors of CRMs) gave parallel presentations, answered questions, and allowed prospective users to sit down at a desktop and mess around a little with each product.  We could really use an event like that here in the Boston area...   more »